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The following Terms and Conditions apply to Vigilitech AG and the website including any offers, shipping and services related to, distributed on or available through

Customers can place a binding order by email. By sending us an order request, customers are placing a binding order and are entering a contract with Vigilitech AG. After placing an order, we will send you an order confirmation email with all information listed. Customers have to ensure that their information is correct and that emails from Vigilitech AG can be received. If you use SPAM filters make sure that all emails from Vigilitech AG can be delivered.

The prices are in Swiss Francs, exclusive of VAT, delivery charges and import duties that are applied by customs in the country of receipt. The value added taxes and import duties are on customers' account.

Items are shipped to the delivery address requested by customers once we received the payment (delivery conditions: EXW). If customers request a special kind of delivery (e.g. express delivery), all additional charges are on customers’ account. Customers are charged for extra costs for another postal delivery in case of a late or failed delivery.

Delivery time
We offer only one delivery option «PostPac Priority» for all customers. Country-specific information on delivery times among others can be found on the website of the Swiss Post. Customers will be informed if an item ordered is not on stock or is no longer available.

Defect items
After receipt all customers are to inspect items carefully for obvious defects being caused during delivery. Items are considered as approved, unless Vigilitech AG receives a written notice of defects within seven workdays after receipt.

Customers have the right to cancel their contract with Vigilitech AG and return their items by post within ten calendar days after receipt. Please note that we only accept items that are in the original packaging and in a sufficiently stamped parcel. At customers' option, refunds will be credited to the original method of payment or the items will be exchanged for similar items. Please note that items cannot be returned under the following circumstances: (1) once the return period has expired, (2) once items have been used, (3) special offer items are not returnable.

We issue regular invoices upon placed orders. Any payments are due within 14 days of the date of the invoice.

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